Privacy, explained clearly.

Who we are and when this notice applies

Wesslink Electrical (Pty) Ltd is an electrical services business based in Krugersdorp, Gauteng. For the personal information described in this notice, Wesslink is the responsible party under the Protection of Personal Information Act 4 of 2013 (POPIA).

This notice applies when you visit electriciankrugersdorp.co.za, complete an enquiry, call or message Wesslink, send photographs or documents, request a quotation, become a customer, or communicate with us about a property or local history submission.

Personal information we collect

Depending on how you interact with us, we may collect:

• Your name, mobile number and optional email address.
• Your suburb, property or site details and access arrangements.
• The electrical service required, urgency, preferred contact method and your description of the problem.
• Messages, photographs, videos, documents or other information you choose to send by WhatsApp or another agreed channel.
• Business-application details, supporting evidence and original images submitted for consideration in the Oldest Businesses directory.
• Quotation, job, invoice, payment and service-history information when you become a customer.
• Basic technical information needed to deliver and protect the website, such as IP address, browser or device type, request time and security logs.

We normally collect information directly from you. We may also receive it from someone authorised to act for you or connected to the property, such as a property practitioner, managing agent, body corporate, landlord, tenant, transferring attorney or site contact.

Why we use personal information

We process personal information only for a specific and lawful purpose, including to:

• Respond to enquiries, assess urgency and arrange access, inspections or electrical work.
• Prepare quotations, provide services, communicate about work and maintain service records.
• Manage accounts, payments, warranties, disputes and legal or regulatory obligations.
• Protect customers, our team, the website and our systems against misuse, fraud and security threats.
• Consider a local-history or business submission where you have chosen to contribute material.

Depending on the circumstances, our lawful basis is your consent, steps requested by you before entering into a contract, performance of a contract, compliance with a legal obligation, or the legitimate interests of Wesslink, a customer or another person. We do not use enquiry details for unrelated purposes and do not make decisions about you using solely automated processing.

When information is shared

We may share only the information reasonably necessary with:

• Wesslink team members, technicians and authorised contractors involved in the enquiry or work.
• Website hosting, communications, IT, security, accounting, payment or professional service providers that assist our operations.
• Property owners, authorised representatives or project participants where the work requires it and sharing is lawful.
• Insurers, professional advisers, regulators, courts, law-enforcement bodies or other authorities when required or permitted by law.

We do not sell personal information. Some technology or communications providers may process information outside South Africa. Where cross-border processing is involved, we take reasonable steps to use providers and arrangements intended to provide protection consistent with POPIA, including section 72 where applicable.

Retention and security

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, to provide or follow up on services, and to meet legal, tax, accounting, safety, warranty or dispute-resolution requirements. Enquiries that do not become work are reviewed and deleted or de-identified when they are no longer reasonably needed.

Wesslink uses reasonable technical and organisational safeguards appropriate to the information and risks involved. These may include access controls, limited access, secure service providers, device and account protection, and reasonable procedures for handling records. No internet transmission or storage system can be guaranteed completely secure.

If a security compromise affects personal information, Wesslink will assess and report it to the Information Regulator and notify affected people as required by POPIA.

Your POPIA rights

Subject to applicable law and reasonable identity verification, you may:

• Ask whether Wesslink holds personal information about you and request access to it.
• Ask us to correct, update, delete or destroy information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, unlawfully obtained or no longer authorised to be retained.
• Object to certain processing on reasonable grounds.
• Withdraw consent where processing relies on consent, without affecting earlier lawful processing.
• Ask us to stop direct marketing and lodge a complaint with the Information Regulator.

We may need enough information to verify your identity and locate the relevant records. A request may be subject to lawful limitations, record-retention duties or a permitted fee. We will explain our response.

Website technology, cookies and WhatsApp

This website does not currently use advertising cookies or third-party marketing pixels. It does not automatically place enquiry contents into an analytics service. Our hosting and security providers may nevertheless process basic request, device and security information to serve and protect the website. Read our Cookie notice for the current position.

The electrical enquiry form submits your information directly through this website and sends a notification to bookings@wesslink.co.za. The information is used to respond to your request and arrange electrical assistance. You can call or WhatsApp Wesslink if you prefer not to use the form.

The business-feature application is submitted directly through this website. Its form details are kept in private application storage and its uploaded images are stored separately in private file storage so Wesslink can review the application. Submitted material is not published automatically.

The website and Wesslink’s electrical services are not directed to children, and we do not knowingly collect children’s personal information through this website.

Privacy requests, questions and complaints

Contact Wesslink Electrical about a privacy request or concern by calling 072 271 7111, sending a WhatsApp message, or using the contact page. Please write “Privacy request” at the start of your message so it can be handled appropriately.

If we cannot resolve your concern, you may lodge a complaint with South Africa’s Information Regulator through its complaints service, email POPIAComplaints@inforegulator.org.za, or call 010 023 5200.

We may update this notice when our practices, service providers or legal obligations change. The effective date at the top shows when it was last revised.