Smoke, fire, active sparking or exposed live parts.
Move people away. Do not touch equipment or attempt a repair. Contact the appropriate emergency service or electricity supplier for the immediate hazard.
Get help[ Make safe · diagnose · repair ]
A clear first step for power failures, repeated tripping, burning smells, damaged equipment and electrical problems that need prompt safety assessment.
Attendance and response time are confirmed when you contact Wesslink. No 24-hour guarantee is implied.
[ Choose the safest first step ]
Move people away. Do not touch equipment or attempt a repair. Contact the appropriate emergency service or electricity supplier for the immediate hazard.
Check the electricity supplier’s outage information from a safe position. Do not open the meter, supply equipment or distribution board to investigate.
Contact Wesslink with the address, affected area and warning signs so current attendance can be confirmed and the fault assessed.
WhatsApp the fault details[ Urgent electrical fault signals ]
A breaker or earth-leakage device trips immediately, repeatedly or under the same operating condition.
A board, plug, switch, fitting or fixed appliance is hot, discoloured or smells burnt.
Some rooms, plugs, lights or equipment work while another section remains without power.
Unusual electrical noise comes from a board, point, fitting, connection or fixed equipment.
A leak, storm or flooding has affected electrical equipment, wiring or an installation area.
Cables, enclosures, switches, plugs, boards or fixed equipment are broken, loose, burnt or exposed.
[ From warning sign to safe next step ]
Move people away from smoke, fire, active sparking, exposed parts, wet equipment or any condition that presents immediate danger.
Note what lost power, which device operated, when the fault began and any heat, smell, noise, weather or recent work connected to it.
Call or WhatsApp Wesslink with the address and fault details. Attendance timing is confirmed from current technician availability and location.
The condition is assessed, the fault is tested and the repair or safe next step is explained before additional work proceeds.
[ Honest availability guidance ]
Attendance depends on technician availability, existing work, traffic, access and the property location. Call or WhatsApp for the fastest current confirmation. This page does not promise 24-hour service or a guaranteed response time.
The first visit may identify and repair the fault, or it may make the condition safe and define a follow-up scope where parts, access or additional work are required.
[ What to send Wesslink ]
Photographs or video can help only when they are safe to take. Never remove covers, touch damaged equipment or enter a hazardous area to capture media.
[ Local urgent electrical coverage ]
Wesslink assists homes, complexes and businesses throughout Krugersdorp and the greater West Rand, subject to current availability and access.
[ Urgent electrician questions ]
No 24-hour availability is implied. Attendance depends on technician availability, existing bookings and the property location. Call or WhatsApp for current confirmation.
No. Repeatedly resetting a protective device without finding the cause can be unsafe. Leave it off and arrange testing, particularly where there is heat, smell, noise or visible damage.
Provide the Krugersdorp property location, what has lost power, when the fault began, which device trips and whether there is any heat, smell, noise or visible damage.
Smoke, fire, active sparking, exposed conductors, electrical equipment affected by water, severe heat, a burning smell or an installation that cannot be made safe requires immediate caution. Move away from immediate danger and contact the appropriate emergency service or electricity supplier where necessary.
Check from a safe position whether neighbours or street lighting are also affected and whether the electricity supplier has reported an outage. Do not open meters, supply equipment or distribution-board covers. If the outage appears limited to your property, contact Wesslink for availability and fault assessment.
Yes. A partial outage may relate to a circuit, protective device, connection, distribution board or part of the supply. Note which rooms, plugs, lights or fixed equipment are affected and avoid touching exposed components.
Yes, when they can be taken safely. Send only photographs or video of visible conditions from a safe distance. Do not remove covers, approach exposed wiring or enter a hazardous area to capture media.
Response time depends on technician availability, existing work, traffic, property access and location. Wesslink confirms current availability when you call or WhatsApp; no guaranteed response time is implied.
The first priority is to assess the condition, identify the likely fault and make the situation safe where possible. A permanent repair may be completed during the visit when the scope, access, parts and time allow, or it may require an agreed follow-up.
Yes. Wesslink assists homes, complexes, managed properties, commercial premises and light-industrial sites, subject to current availability, authorised access and the agreed service scope.
[ Current availability must be confirmed ]
Send the address, affected area and visible warning signs to Wesslink.